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How to leave product feedback on macOS? [duplicate]
The Next CEO of Stack OverflowHow should I submit bug reports and feature requests?Reasons to Stay with Safari BrowserFinding CodeBlocks that works or fixing bugs?How do I disable/configure macOS Sierra's auto throttling of the CPU for processor intensive tasksHow can I provide useful feedback to Mac Photos software designers?macOS Sierra language switch HUDWhat does it mean for consumers that Apple has released MacOS kernel as open source?macOS: What is this mysterious white window?MacBook Pro Touch Bar 2016 Haptic feedback not workingUse F1, F2 etc. keys to control built-in Mac features when using an external USB keyboardHow to open macOS news article in browser?
This question already has an answer here:
How should I submit bug reports and feature requests?
1 answer
I love how Microsoft products have built-in customer feedback (click the smiley face) and wish I could do the same with Apple products, especially macOS.
What is the fastest way to provide feedback on macOS features and bugs?
bug applecare macos
edited Mar 20 at 21:24
bmike♦
161k46289626
asked Mar 20 at 20:09
CrowderCrowder
1,91631233
marked as duplicate by nohillside♦ macos
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Mar 21 at 6:54
This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.
add a comment |
This question already has an answer here:
How should I submit bug reports and feature requests?
1 answer
I love how Microsoft products have built-in customer feedback (click the smiley face) and wish I could do the same with Apple products, especially macOS.
What is the fastest way to provide feedback on macOS features and bugs?
bug applecare macos
edited Mar 20 at 21:24
bmike♦
161k46289626
asked Mar 20 at 20:09
CrowderCrowder
1,91631233
marked as duplicate by nohillside♦ macos
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Mar 21 at 6:54
This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.
I agree that this is a duplicate of the question linked above. Thanks @nohillside!
– Crowder
Mar 23 at 16:05
I still agree that this question is a duplicate, but I think @bmike's answer is unique and adds significant value. It's more about navigating the organization than anything, which is super useful.
– Crowder
Mar 23 at 20:51
add a comment |
This question already has an answer here:
How should I submit bug reports and feature requests?
1 answer
I love how Microsoft products have built-in customer feedback (click the smiley face) and wish I could do the same with Apple products, especially macOS.
What is the fastest way to provide feedback on macOS features and bugs?
bug applecare macos
edited Mar 20 at 21:24
bmike♦
161k46289626
asked Mar 20 at 20:09
CrowderCrowder
1,91631233
This question already has an answer here:
How should I submit bug reports and feature requests?
1 answer
I love how Microsoft products have built-in customer feedback (click the smiley face) and wish I could do the same with Apple products, especially macOS.
What is the fastest way to provide feedback on macOS features and bugs?
This question already has an answer here:
How should I submit bug reports and feature requests?
1 answer
bug applecare macos
bug applecare macos
edited Mar 20 at 21:24
bmike♦
161k46289626
asked Mar 20 at 20:09
CrowderCrowder
1,91631233
edited Mar 20 at 21:24
bmike♦
161k46289626
asked Mar 20 at 20:09
CrowderCrowder
1,91631233
edited Mar 20 at 21:24
bmike♦
161k46289626
edited Mar 20 at 21:24
bmike♦
161k46289626
edited Mar 20 at 21:24
bmike♦
161k46289626
161k46289626
asked Mar 20 at 20:09
CrowderCrowder
1,91631233
asked Mar 20 at 20:09
CrowderCrowder
1,91631233
asked Mar 20 at 20:09
CrowderCrowder
1,91631233
1,91631233
marked as duplicate by nohillside♦ macos
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This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.
I agree that this is a duplicate of the question linked above. Thanks @nohillside!
– Crowder
Mar 23 at 16:05
I still agree that this question is a duplicate, but I think @bmike's answer is unique and adds significant value. It's more about navigating the organization than anything, which is super useful.
– Crowder
Mar 23 at 20:51
add a comment |
I agree that this is a duplicate of the question linked above. Thanks @nohillside!
– Crowder
Mar 23 at 16:05
I still agree that this question is a duplicate, but I think @bmike's answer is unique and adds significant value. It's more about navigating the organization than anything, which is super useful.
– Crowder
Mar 23 at 20:51
I agree that this is a duplicate of the question linked above. Thanks @nohillside!
– Crowder
Mar 23 at 16:05
I agree that this is a duplicate of the question linked above. Thanks @nohillside!
– Crowder
Mar 23 at 16:05
I still agree that this question is a duplicate, but I think @bmike's answer is unique and adds significant value. It's more about navigating the organization than anything, which is super useful.
– Crowder
Mar 23 at 20:51
I still agree that this question is a duplicate, but I think @bmike's answer is unique and adds significant value. It's more about navigating the organization than anything, which is super useful.
– Crowder
Mar 23 at 20:51
add a comment |
2 Answers
2
active
oldest
votes
The fastest way is on twitter and the support webpage and iOS app. The old bug reporter and feedback mechanisms are there too, but the analogous fast and human interaction method of support is to ping Apple’s customer support and relations staff directly.
I find asking for guidance and training works better than ranting about how awful a bug is, but I’ve seen both get really professional guidance and started using that over the traditional Genius Bar and Apple support pages. Also, often I just didn’t realize how to do something and they’ve been forthcoming when what I face is legitimately a design decision where I need to offer feedback on my use case and why their design decision wasn’t optimal for me. Same with bugs, support can and will escalate to engineering if you don’t have another support path in place as a developer or business partner.
If it’s a bug, you’ll want to bring reproducible steps or ask how to collect the logs they need to analyze the failure. They will steer you to the appropriate avenue whether it’s understnading the feature or asking for traditional feedback or working with AppleCare support to isolate the issue.
I always start with support, then go where they direct:
- https://support.apple.com/
- https://twitter.com/AppleSupport
- https://itunes.apple.com/us/app/apple-support/id1130498044
Some of those links are in the support pane of About this Mac as well if you prefer to click something from apple directly. The iOS support app is really nice as well, in my experience. It integrates with iMessage and call back quite effortlessly.
answered Mar 20 at 21:23
bmike♦bmike
161k46289626
Thanks @bmike. Just to make sure I'm clear, do you recommend starting with support even when I'm sure I'm observing a bug or design decision I disagree with for my use case?
– Crowder
Mar 23 at 16:08
@Crowder Yes - I always start with support now. They occasionally have a really great workaround and I know when they are convinced it's a bug, they escalate it as well. Then I add the support case notes to the feedback or bug if it doesn't get resolved through AppleCare directly.. (ok - only exception is API / SDK / Xcode type issues when I start with developer support instead of end user support.)
– bmike♦
Mar 23 at 16:25
add a comment |
Apple hosts a dedicated webpage on its website to share product feedback:
- Product Feedback - Apple
Use the above link to share general product feedback with Apple regarding various hardware and software products.
If that doesn't suffice your need, and you'd like to either report bug(s) or request new feature(s), you can do so via dedicated bug reporter here:
- Apple Bug Reporter
You'll need to log in with an Apple ID to do so.
Bug Reporter is preferred, as the concern will be directed to the relevant product team, and you'll most likely get a feedback regarding the status from them.
Also, a new feature request or a bug fix is most likely to happen, contingent to the number of unique bug reports filed. So, Bug Reporter is preferred over Product feedback page.
Filing a bug report is termed as filing a Radar in Apple.
P.S.: There's an official webpage outlining recommended best practises when sharing product feedback and bug reports with Apple. The same can be accessed here:
- Bug Reporting - Apple Developer
answered Mar 20 at 20:16
Nimesh NeemaNimesh Neema
15.9k74478
Thanks. This form is really dated. I have to tell them what my OS is. Definitely prefer Microsoft's contextual feedback model—I assume they're able to pull that information from my Mac without needing to ask me.
– Crowder
Mar 20 at 20:22
1
@Crowder I have included the link to and some description about Radar, Apple's bug reporter used both internally and externally. That should better address your concern.
– Nimesh Neema
Mar 20 at 20:25
1
@Crowder It's not realistic to assume Apple would pull any info from your mac. When reporting problems best to provide everything needed for someone to reproduce it without any knowledge about who it came from.
– Tom Gewecke
Mar 20 at 20:40
1
I wouldn’t start with any of these. 8 to 10 years ago these were the only way, support is far better now remotely (and far worse in store via Genius Bar)
– bmike♦
Mar 20 at 21:24
add a comment |
2 Answers
2
active
oldest
votes
2 Answers
2
active
oldest
votes
active
oldest
votes
active
oldest
votes
The fastest way is on twitter and the support webpage and iOS app. The old bug reporter and feedback mechanisms are there too, but the analogous fast and human interaction method of support is to ping Apple’s customer support and relations staff directly.
I find asking for guidance and training works better than ranting about how awful a bug is, but I’ve seen both get really professional guidance and started using that over the traditional Genius Bar and Apple support pages. Also, often I just didn’t realize how to do something and they’ve been forthcoming when what I face is legitimately a design decision where I need to offer feedback on my use case and why their design decision wasn’t optimal for me. Same with bugs, support can and will escalate to engineering if you don’t have another support path in place as a developer or business partner.
If it’s a bug, you’ll want to bring reproducible steps or ask how to collect the logs they need to analyze the failure. They will steer you to the appropriate avenue whether it’s understnading the feature or asking for traditional feedback or working with AppleCare support to isolate the issue.
I always start with support, then go where they direct:
- https://support.apple.com/
- https://twitter.com/AppleSupport
- https://itunes.apple.com/us/app/apple-support/id1130498044
Some of those links are in the support pane of About this Mac as well if you prefer to click something from apple directly. The iOS support app is really nice as well, in my experience. It integrates with iMessage and call back quite effortlessly.
answered Mar 20 at 21:23
bmike♦bmike
161k46289626
Thanks @bmike. Just to make sure I'm clear, do you recommend starting with support even when I'm sure I'm observing a bug or design decision I disagree with for my use case?
– Crowder
Mar 23 at 16:08
@Crowder Yes - I always start with support now. They occasionally have a really great workaround and I know when they are convinced it's a bug, they escalate it as well. Then I add the support case notes to the feedback or bug if it doesn't get resolved through AppleCare directly.. (ok - only exception is API / SDK / Xcode type issues when I start with developer support instead of end user support.)
– bmike♦
Mar 23 at 16:25
add a comment |
The fastest way is on twitter and the support webpage and iOS app. The old bug reporter and feedback mechanisms are there too, but the analogous fast and human interaction method of support is to ping Apple’s customer support and relations staff directly.
I find asking for guidance and training works better than ranting about how awful a bug is, but I’ve seen both get really professional guidance and started using that over the traditional Genius Bar and Apple support pages. Also, often I just didn’t realize how to do something and they’ve been forthcoming when what I face is legitimately a design decision where I need to offer feedback on my use case and why their design decision wasn’t optimal for me. Same with bugs, support can and will escalate to engineering if you don’t have another support path in place as a developer or business partner.
If it’s a bug, you’ll want to bring reproducible steps or ask how to collect the logs they need to analyze the failure. They will steer you to the appropriate avenue whether it’s understnading the feature or asking for traditional feedback or working with AppleCare support to isolate the issue.
I always start with support, then go where they direct:
- https://support.apple.com/
- https://twitter.com/AppleSupport
- https://itunes.apple.com/us/app/apple-support/id1130498044
Some of those links are in the support pane of About this Mac as well if you prefer to click something from apple directly. The iOS support app is really nice as well, in my experience. It integrates with iMessage and call back quite effortlessly.
answered Mar 20 at 21:23
bmike♦bmike
161k46289626
Thanks @bmike. Just to make sure I'm clear, do you recommend starting with support even when I'm sure I'm observing a bug or design decision I disagree with for my use case?
– Crowder
Mar 23 at 16:08
@Crowder Yes - I always start with support now. They occasionally have a really great workaround and I know when they are convinced it's a bug, they escalate it as well. Then I add the support case notes to the feedback or bug if it doesn't get resolved through AppleCare directly.. (ok - only exception is API / SDK / Xcode type issues when I start with developer support instead of end user support.)
– bmike♦
Mar 23 at 16:25
add a comment |
The fastest way is on twitter and the support webpage and iOS app. The old bug reporter and feedback mechanisms are there too, but the analogous fast and human interaction method of support is to ping Apple’s customer support and relations staff directly.
I find asking for guidance and training works better than ranting about how awful a bug is, but I’ve seen both get really professional guidance and started using that over the traditional Genius Bar and Apple support pages. Also, often I just didn’t realize how to do something and they’ve been forthcoming when what I face is legitimately a design decision where I need to offer feedback on my use case and why their design decision wasn’t optimal for me. Same with bugs, support can and will escalate to engineering if you don’t have another support path in place as a developer or business partner.
If it’s a bug, you’ll want to bring reproducible steps or ask how to collect the logs they need to analyze the failure. They will steer you to the appropriate avenue whether it’s understnading the feature or asking for traditional feedback or working with AppleCare support to isolate the issue.
I always start with support, then go where they direct:
- https://support.apple.com/
- https://twitter.com/AppleSupport
- https://itunes.apple.com/us/app/apple-support/id1130498044
Some of those links are in the support pane of About this Mac as well if you prefer to click something from apple directly. The iOS support app is really nice as well, in my experience. It integrates with iMessage and call back quite effortlessly.
answered Mar 20 at 21:23
bmike♦bmike
161k46289626
The fastest way is on twitter and the support webpage and iOS app. The old bug reporter and feedback mechanisms are there too, but the analogous fast and human interaction method of support is to ping Apple’s customer support and relations staff directly.
I find asking for guidance and training works better than ranting about how awful a bug is, but I’ve seen both get really professional guidance and started using that over the traditional Genius Bar and Apple support pages. Also, often I just didn’t realize how to do something and they’ve been forthcoming when what I face is legitimately a design decision where I need to offer feedback on my use case and why their design decision wasn’t optimal for me. Same with bugs, support can and will escalate to engineering if you don’t have another support path in place as a developer or business partner.
If it’s a bug, you’ll want to bring reproducible steps or ask how to collect the logs they need to analyze the failure. They will steer you to the appropriate avenue whether it’s understnading the feature or asking for traditional feedback or working with AppleCare support to isolate the issue.
I always start with support, then go where they direct:
- https://support.apple.com/
- https://twitter.com/AppleSupport
- https://itunes.apple.com/us/app/apple-support/id1130498044
Some of those links are in the support pane of About this Mac as well if you prefer to click something from apple directly. The iOS support app is really nice as well, in my experience. It integrates with iMessage and call back quite effortlessly.
answered Mar 20 at 21:23
bmike♦bmike
161k46289626
answered Mar 20 at 21:23
bmike♦bmike
161k46289626
answered Mar 20 at 21:23
bmike♦bmike
161k46289626
answered Mar 20 at 21:23
bmike♦bmike
161k46289626
161k46289626
Thanks @bmike. Just to make sure I'm clear, do you recommend starting with support even when I'm sure I'm observing a bug or design decision I disagree with for my use case?
– Crowder
Mar 23 at 16:08
@Crowder Yes - I always start with support now. They occasionally have a really great workaround and I know when they are convinced it's a bug, they escalate it as well. Then I add the support case notes to the feedback or bug if it doesn't get resolved through AppleCare directly.. (ok - only exception is API / SDK / Xcode type issues when I start with developer support instead of end user support.)
– bmike♦
Mar 23 at 16:25
add a comment |
Thanks @bmike. Just to make sure I'm clear, do you recommend starting with support even when I'm sure I'm observing a bug or design decision I disagree with for my use case?
– Crowder
Mar 23 at 16:08
@Crowder Yes - I always start with support now. They occasionally have a really great workaround and I know when they are convinced it's a bug, they escalate it as well. Then I add the support case notes to the feedback or bug if it doesn't get resolved through AppleCare directly.. (ok - only exception is API / SDK / Xcode type issues when I start with developer support instead of end user support.)
– bmike♦
Mar 23 at 16:25
Thanks @bmike. Just to make sure I'm clear, do you recommend starting with support even when I'm sure I'm observing a bug or design decision I disagree with for my use case?
– Crowder
Mar 23 at 16:08
Thanks @bmike. Just to make sure I'm clear, do you recommend starting with support even when I'm sure I'm observing a bug or design decision I disagree with for my use case?
– Crowder
Mar 23 at 16:08
@Crowder Yes - I always start with support now. They occasionally have a really great workaround and I know when they are convinced it's a bug, they escalate it as well. Then I add the support case notes to the feedback or bug if it doesn't get resolved through AppleCare directly.. (ok - only exception is API / SDK / Xcode type issues when I start with developer support instead of end user support.)
– bmike♦
Mar 23 at 16:25
@Crowder Yes - I always start with support now. They occasionally have a really great workaround and I know when they are convinced it's a bug, they escalate it as well. Then I add the support case notes to the feedback or bug if it doesn't get resolved through AppleCare directly.. (ok - only exception is API / SDK / Xcode type issues when I start with developer support instead of end user support.)
– bmike♦
Mar 23 at 16:25
add a comment |
Apple hosts a dedicated webpage on its website to share product feedback:
- Product Feedback - Apple
Use the above link to share general product feedback with Apple regarding various hardware and software products.
If that doesn't suffice your need, and you'd like to either report bug(s) or request new feature(s), you can do so via dedicated bug reporter here:
- Apple Bug Reporter
You'll need to log in with an Apple ID to do so.
Bug Reporter is preferred, as the concern will be directed to the relevant product team, and you'll most likely get a feedback regarding the status from them.
Also, a new feature request or a bug fix is most likely to happen, contingent to the number of unique bug reports filed. So, Bug Reporter is preferred over Product feedback page.
Filing a bug report is termed as filing a Radar in Apple.
P.S.: There's an official webpage outlining recommended best practises when sharing product feedback and bug reports with Apple. The same can be accessed here:
- Bug Reporting - Apple Developer
answered Mar 20 at 20:16
Nimesh NeemaNimesh Neema
15.9k74478
Thanks. This form is really dated. I have to tell them what my OS is. Definitely prefer Microsoft's contextual feedback model—I assume they're able to pull that information from my Mac without needing to ask me.
– Crowder
Mar 20 at 20:22
1
@Crowder I have included the link to and some description about Radar, Apple's bug reporter used both internally and externally. That should better address your concern.
– Nimesh Neema
Mar 20 at 20:25
1
@Crowder It's not realistic to assume Apple would pull any info from your mac. When reporting problems best to provide everything needed for someone to reproduce it without any knowledge about who it came from.
– Tom Gewecke
Mar 20 at 20:40
1
I wouldn’t start with any of these. 8 to 10 years ago these were the only way, support is far better now remotely (and far worse in store via Genius Bar)
– bmike♦
Mar 20 at 21:24
add a comment |
Apple hosts a dedicated webpage on its website to share product feedback:
- Product Feedback - Apple
Use the above link to share general product feedback with Apple regarding various hardware and software products.
If that doesn't suffice your need, and you'd like to either report bug(s) or request new feature(s), you can do so via dedicated bug reporter here:
- Apple Bug Reporter
You'll need to log in with an Apple ID to do so.
Bug Reporter is preferred, as the concern will be directed to the relevant product team, and you'll most likely get a feedback regarding the status from them.
Also, a new feature request or a bug fix is most likely to happen, contingent to the number of unique bug reports filed. So, Bug Reporter is preferred over Product feedback page.
Filing a bug report is termed as filing a Radar in Apple.
P.S.: There's an official webpage outlining recommended best practises when sharing product feedback and bug reports with Apple. The same can be accessed here:
- Bug Reporting - Apple Developer
answered Mar 20 at 20:16
Nimesh NeemaNimesh Neema
15.9k74478
Thanks. This form is really dated. I have to tell them what my OS is. Definitely prefer Microsoft's contextual feedback model—I assume they're able to pull that information from my Mac without needing to ask me.
– Crowder
Mar 20 at 20:22
1
@Crowder I have included the link to and some description about Radar, Apple's bug reporter used both internally and externally. That should better address your concern.
– Nimesh Neema
Mar 20 at 20:25
1
@Crowder It's not realistic to assume Apple would pull any info from your mac. When reporting problems best to provide everything needed for someone to reproduce it without any knowledge about who it came from.
– Tom Gewecke
Mar 20 at 20:40
1
I wouldn’t start with any of these. 8 to 10 years ago these were the only way, support is far better now remotely (and far worse in store via Genius Bar)
– bmike♦
Mar 20 at 21:24
add a comment |
Apple hosts a dedicated webpage on its website to share product feedback:
- Product Feedback - Apple
Use the above link to share general product feedback with Apple regarding various hardware and software products.
If that doesn't suffice your need, and you'd like to either report bug(s) or request new feature(s), you can do so via dedicated bug reporter here:
- Apple Bug Reporter
You'll need to log in with an Apple ID to do so.
Bug Reporter is preferred, as the concern will be directed to the relevant product team, and you'll most likely get a feedback regarding the status from them.
Also, a new feature request or a bug fix is most likely to happen, contingent to the number of unique bug reports filed. So, Bug Reporter is preferred over Product feedback page.
Filing a bug report is termed as filing a Radar in Apple.
P.S.: There's an official webpage outlining recommended best practises when sharing product feedback and bug reports with Apple. The same can be accessed here:
- Bug Reporting - Apple Developer
answered Mar 20 at 20:16
Nimesh NeemaNimesh Neema
15.9k74478
Apple hosts a dedicated webpage on its website to share product feedback:
- Product Feedback - Apple
Use the above link to share general product feedback with Apple regarding various hardware and software products.
If that doesn't suffice your need, and you'd like to either report bug(s) or request new feature(s), you can do so via dedicated bug reporter here:
- Apple Bug Reporter
You'll need to log in with an Apple ID to do so.
Bug Reporter is preferred, as the concern will be directed to the relevant product team, and you'll most likely get a feedback regarding the status from them.
Also, a new feature request or a bug fix is most likely to happen, contingent to the number of unique bug reports filed. So, Bug Reporter is preferred over Product feedback page.
Filing a bug report is termed as filing a Radar in Apple.
P.S.: There's an official webpage outlining recommended best practises when sharing product feedback and bug reports with Apple. The same can be accessed here:
- Bug Reporting - Apple Developer
answered Mar 20 at 20:16
Nimesh NeemaNimesh Neema
15.9k74478
edited Mar 20 at 21:10
answered Mar 20 at 20:16
Nimesh NeemaNimesh Neema
15.9k74478
answered Mar 20 at 20:16
Nimesh NeemaNimesh Neema
15.9k74478
answered Mar 20 at 20:16
Nimesh NeemaNimesh Neema
15.9k74478
15.9k74478
Thanks. This form is really dated. I have to tell them what my OS is. Definitely prefer Microsoft's contextual feedback model—I assume they're able to pull that information from my Mac without needing to ask me.
– Crowder
Mar 20 at 20:22
1
@Crowder I have included the link to and some description about Radar, Apple's bug reporter used both internally and externally. That should better address your concern.
– Nimesh Neema
Mar 20 at 20:25
1
@Crowder It's not realistic to assume Apple would pull any info from your mac. When reporting problems best to provide everything needed for someone to reproduce it without any knowledge about who it came from.
– Tom Gewecke
Mar 20 at 20:40
1
I wouldn’t start with any of these. 8 to 10 years ago these were the only way, support is far better now remotely (and far worse in store via Genius Bar)
– bmike♦
Mar 20 at 21:24
add a comment |
Thanks. This form is really dated. I have to tell them what my OS is. Definitely prefer Microsoft's contextual feedback model—I assume they're able to pull that information from my Mac without needing to ask me.
– Crowder
Mar 20 at 20:22
1
@Crowder I have included the link to and some description about Radar, Apple's bug reporter used both internally and externally. That should better address your concern.
– Nimesh Neema
Mar 20 at 20:25
1
@Crowder It's not realistic to assume Apple would pull any info from your mac. When reporting problems best to provide everything needed for someone to reproduce it without any knowledge about who it came from.
– Tom Gewecke
Mar 20 at 20:40
1
I wouldn’t start with any of these. 8 to 10 years ago these were the only way, support is far better now remotely (and far worse in store via Genius Bar)
– bmike♦
Mar 20 at 21:24
Thanks. This form is really dated. I have to tell them what my OS is. Definitely prefer Microsoft's contextual feedback model—I assume they're able to pull that information from my Mac without needing to ask me.
– Crowder
Mar 20 at 20:22
Thanks. This form is really dated. I have to tell them what my OS is. Definitely prefer Microsoft's contextual feedback model—I assume they're able to pull that information from my Mac without needing to ask me.
– Crowder
Mar 20 at 20:22
1
1
@Crowder I have included the link to and some description about Radar, Apple's bug reporter used both internally and externally. That should better address your concern.
– Nimesh Neema
Mar 20 at 20:25
@Crowder I have included the link to and some description about Radar, Apple's bug reporter used both internally and externally. That should better address your concern.
– Nimesh Neema
Mar 20 at 20:25
1
1
@Crowder It's not realistic to assume Apple would pull any info from your mac. When reporting problems best to provide everything needed for someone to reproduce it without any knowledge about who it came from.
– Tom Gewecke
Mar 20 at 20:40
@Crowder It's not realistic to assume Apple would pull any info from your mac. When reporting problems best to provide everything needed for someone to reproduce it without any knowledge about who it came from.
– Tom Gewecke
Mar 20 at 20:40
1
1
I wouldn’t start with any of these. 8 to 10 years ago these were the only way, support is far better now remotely (and far worse in store via Genius Bar)
– bmike♦
Mar 20 at 21:24
I wouldn’t start with any of these. 8 to 10 years ago these were the only way, support is far better now remotely (and far worse in store via Genius Bar)
– bmike♦
Mar 20 at 21:24
add a comment |
I agree that this is a duplicate of the question linked above. Thanks @nohillside!
– Crowder
Mar 23 at 16:05
I still agree that this question is a duplicate, but I think @bmike's answer is unique and adds significant value. It's more about navigating the organization than anything, which is super useful.
– Crowder
Mar 23 at 20:51